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GSA SmartPay Training

Lesson 8 of 8

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Bank Contact Information

In order to effectively manage the GSA SmartPay purchase program for your agency/organization, it is important to know your contractor bank’s information. It will be helpful to get to know your bank's Customer Service Representatives/ Account Managers. They can provide a wealth of information and are ready and able to answer questions to help you manage your program. Many of your responsibilities as an A/OPC involve a working relationship with the contractor bank.

Here is a listing of the contractor bank's websites and phone numbers. Ask questions and get involved - they are available to give you the technical assistance you need.

Citibank:

U.S. Bank:

The GSA SmartPay 3 Master Contract

Understanding the terms and conditions of the GSA SmartPay Master Contract is important to performing your role as a program coordinator. The terms and conditions of the Master Contract identify specific contractual requirements that the GSA SmartPay program has with the contracting banks.

The GSA SmartPay Master Contract can be viewed on the GSA SmartPay website. Download a copy and review relevant clauses and sections that pertain to the GSA SmartPay purchase program as well as the GSA SmartPay program in general.

 

List of Commonly Used Acronyms

Acronym

Description

A/OPC

Agency/Organization Program Coordinator

AO

Approving Official

DBO

Designated Billing Office

EAS

Electronic Access System

FAR

Federal Acquisition Regulation

IG

Inspector General

MCC

Merchant Category Code

TDO

Transaction Dispute Office/Official

TIN

Taxpayer ID Number

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