Lesson 14: Resources

I’m a card/account holder with questions related to my specific account. How do I reach out to my agency’s contractor bank directly?

Citibank

• 800-790-7206 (within United States)
• 904-954-7850 (collect calls from outside United States)
• Citibank Online Account Access (self register, commercial site).

U.S. Bank

• 888-994-6722 (within United States)
  Note: To speak with a live person, do not press any buttons.
• 701-461-2232 (collect calls from outside United States)
• U.S. Bank Online Account Access (self register, commercial site).

Where am I able to access the GSA SmartPay® Master Contract?

The terms and conditions of the Master Contract identify specific contractual requirements that the GSA SmartPay program has with the contracting banks.

The GSA SmartPay Master Contract can be viewed on the GSA SmartPay website. Download a copy and review relevant clauses and sections that pertain to the GSA SmartPay Travel program, as well as to the GSA SmartPay program in general.